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Once you have placed your order for delivery and received your order confirmation you will be given an approximate w/c date for delivery. Should there be any change to this date we will contact you as soon as possible to advise you. Should you have any queries on deliveries prior to your chosen delivery day please contact our customer service by email: firstname.lastname@example.org . Should you be calling regarding your delivery on the day of delivery please refer to your order / despatch confirmation which will contain contact details for the nominated delivery company.
Our contractors use a number of different vehicles but typically they are 7- ton extended vehicles – similar size to a furniture removal van. If you have any concerns for access of delivery vehicles please discuss this when you place your order.
Access is not usually a problem but it is your responsibility to ensure that the goods that you have ordered fit into your house. Should you have any concerns or queries please contact our customer service department:01422 847830 and they will be able to confirm dimensions.
We do not remove old beds and mattresses for health reasons. Most local councils offer a removal service to encourage responsible recycling.
All products come with a 12 month warranty against defective design, workmanship, or faulty materials.
Delivery quote is 4 to 6 weeks, each bed and headboard is individually handmade, not on a production line and therefore we need to allow this time to make sure the quality is not jeopardized. We will confirm a w/c date for delivery once your order has been placed.
Yes, we install your bed and take away all the wrapping free of charge.
Yes, please call contact us at email@example.com and we will put you in touch with a reputable transport company. The items will be delivered to them so that they can be delivered to you.
Yes, you can order up to four fabric samples this is a free service.
Junamoon realise that many people are still concerned about placing orders via the internet and worry that their details will fall into the wrong hands. We would like to assure you that all customer information will remain safe and secure and only be used in order to effect payment and for Junamoon’s own internal use.